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Matt Bowe, fmr. Senior Director of Member Success, Leading Hotels of the World

Name: Matt Bowe, fmr. Senior Director of Member Success, Leading Hotels of the World
Uploaded: 2025-06-06T13:57:21+00:00
Duration: 1 min 44 s
Channel: Bob London
Description: In this testimonial, Matt Bowe, former Senior Director of Member Success Operations at Leading Hotels of the World, describes how the organization…

6 Jun 2025 · 2 min

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1:44

In this testimonial, Matt Bowe, former Senior Director of Member Success Operations at Leading Hotels of the World, describes how the organization partnered with Bob London to overhaul its hotel engagement process, especially the quarterly and annual business reviews. Matt highlights the four RAD principles—connecting the dots, silence till you fully understand, opening your aperture, and asking disruptive questions—introduced in Bob’s pre‑work and reinforced during in‑person training. After deploying Bob’s cheat‑sheet and applying the RAD concepts with hoteliers, the feedback was overwhelmingly positive, prompting a redesign of the review process that better captured hotelier needs and enabled more strategic alignment. Matt expresses gratitude for Bob’s contributions, acknowledges his LinkedIn presence, and looks forward to future collaborations.

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Hi, my name is Matt Bowe, and I'm a former leader in the Member Success Operations team at the Leading Hotels of the World, a coalition of 430 independently owned 5-star hotel properties. We brought in Bob London to assist us with redesigning the process that we used to interface with our hotels, particularly in our quarterly business reviews as well as our annual business review. In his pre-work, I was immediately struck by the 4 principles of RAD: connecting the dots, silence till you fully understand, opening your aperture, and asking disruptive questions. After Bob's in-person training, which was fantastic, we had an opportunity to deploy his cheat sheet and to test and learn some of these principles with our hoteliers, and their feedback was fantastic. This led us to redesign the way that we conducted our business reviews and lead with the RAD concepts on behalf of our hoteliers to allow them to work with us and to express those needs that were most important on their minds. And this was a big shift for Leading Hotels of the World, and it allowed the organization to gain a far better understanding of their hotels, their hoteliers' needs, and the types of strategies that we could deploy to be successful. I'm very grateful for Bob's work. I'm grateful for the work, Bob, that you do on LinkedIn as well. And I'm so excited to have the opportunity to work with you again in the future.