In this monologue, the speaker explains how the responsibilities of CEOs at growing Managed Service Providers (MSPs) shift from day‑to‑day operational management to a focus on finding and empowering the right people, building strong leadership teams, and cultivating culture and mindset. While concepts like leadership, mindset, and culture can feel "squishy" or intangible, the speaker emphasizes that senior leaders increasingly view these soft‑skill areas as the most critical drivers of success once a company reaches a certain size.
Chapters
A lot of CEOs that I talk to that are, you know, your size and bigger, especially, it's, I mean, the job actually becomes more about finding the right people, you know, than even like running the company per se, right? It's finding the right people, it's building the right leadership team, and then letting brilliant people be brilliant and do their thing. And then you're focused on the people, you're focused on the culture, and much less so on, you know, running the, you know, the operations of a company, right? Mm-hmm. Or of an MSP. you have brilliant people that are, that are doing that for you. So, you know, and, and all of those things kind of like, you know, they can feel a little, you know, squishy, right? Uh, I'm, you know, thinking about, you know, when you say leadership or, or you say mindset or culture or, or that kind of a thing, it's like it goes over people's heads a lot of the time because it's kind of, well, they're, they're, um, soft or kind of squishy concepts. But, uh, but the more folks that I talk to, you know, in the higher levels of leadership, it's like that's what they talk about because It turns out that when you learn that and when you live it, those become some of the most important things.
