Brian HoppeBoard-Level Advisor to MSP CEOs, Brian Hoppe Coaching · Board-Level Advisor to MSP CEOs at Brian Hoppe Coaching

Why MSP Owners Struggle to Truly Delegate

4 Oct 2026 · 1 min

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In this brief talk, the speaker highlights a common leadership pitfall among MSP owners: they often grant people responsibility over an area but retain control over key decisions, refusing to let the team make choices without consulting them. This partial delegation creates tension because owners are uncomfortable when team members handle tasks differently than they would. The speaker argues that true delegation requires handing over not just tasks but full decision‑making authority, trusting that the team’s different approaches will still achieve acceptable results.

Chapters

What I find often is that, you know, as leaders, we'll give people authority over most of an area, except it's like, well, but I really want to hold on to this part of it. Or, you know, don't make that decision without coming and talking to me. It's when we can actually delegate not only 100% of the thing, but also the authority to make decisions about it. People are going to do things in a way that you wouldn't do them. And one of the, one of the hardest things for owners a lot of the time is like, ah, I wouldn't do it that way, I wouldn't do it that way, but most of the time it's gonna be fine even though you wouldn't do it that way.