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In this reflective segment, speaker Brian Hoppe recounts his first experience of having to fire an employee, describing the intense emotional strain it caused. He explains how the process involved multiple conversations, his own aversion to conflict, and the lingering distress that lasted weeks. While acknowledging that the difficulty never fully disappears, he emphasizes that such painful decisions are sometimes necessary for the greater good of the organization, and notes that subsequent experiences have helped him cope better, though the challenge remains.

Chapters

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