Brian HoppeBoard-Level Advisor to MSP CEOs, Brian Hoppe Coaching · Board-Level Advisor to MSP CEOs at Brian Hoppe Coaching

The Leadership Trait MSPs Need More Of

10 Jul 2026 · 0 min

Watch on YouTube

0:29

In this brief discussion, two speakers explore essential leadership qualities for Managed Service Providers (MSPs). Speaker A stresses the power of positive, reflective leadership meetings—reviewing the past year’s achievements to shift mood and rally the team. He highlights humility as a core trait, reminding leaders that there is always room for improvement. Speaker B adds that many business owners carry big egos, and leaders must navigate those egos while maintaining humility and positivity. The conversation underscores that a combination of reflective positivity and humility helps leaders manage ego‑driven dynamics and foster a collaborative culture within MSPs.

Our leadership meetings were very critical. Our strategy— I think it's really important to be positive at all times and just reflect on if we were to look back over the last 12 months and things we've accomplished, then all of a sudden the mood in the room changes and we can all get behind that and be positive. And so I think it's a number of different qualities. One that I preach a lot is humility. You know, we just have to understand that there's always room for improvement. We're not perfect, and that's okay.
Yeah, that's a good one. Along the way with many business owners, it's like, I built this thing and you definitely have some big egos a lot of the time, right?