MSP owners often keep disengaged employees too long, even though letting them go improves the company. Both speakers agree the decision is emotionally hard but necessary for growth and scaling.
But we've also had other folks that, that really didn't want to be a part of the process. And man, I made plenty of mistakes, Brian, but my biggest mistake is holding on to those folks for too long.
Yeah, absolutely. And, and I see that often. It's kind of like, oh man, if this person wasn't here anymore, it would just be terrible. And every time I've seen it happen where that person either left or was gracefully exited from the company, the company was better for it afterwards. Those are the decisions that are really difficult to make, but if you want to scale, you're going to have to make that decision at some point, right? And those are always really, really hard.
