Brian HoppeBoard-Level Advisor to MSP CEOs, Brian Hoppe Coaching · Board-Level Advisor to MSP CEOs at Brian Hoppe Coaching

There’s More Than One Way to Build an MSP

30 Jun 2026 · 0 min

Watch on YouTube

0:29

In this segment, the speaker shares insights from studying best‑in‑class managed service providers (MSPs). He explains that observing top performers reveals valuable best practices, but also highlights that not every practice suits every business. The key message is that there are multiple viable paths to achieving desired outcomes, and MSPs should feel free to adapt, discard, or combine approaches that align with their current situation.

On my journey as I was learning what does best in class look like or how are the best in class running their businesses? If nothing else, that helped me realize, okay, there's certain things that are really good best practices. Oh my gosh, I never even thought about that. And then there's other things that it's like, well, that's not right for me, that particular thing right now anyways. And so, well, we can work on something else and that's okay as well. You guys have beaten a slightly different path and there's more than one way to achieve any outcome.