Brian HoppeBoard-Level Advisor to MSP CEOs, Brian Hoppe Coaching · Board-Level Advisor to MSP CEOs at Brian Hoppe Coaching

Why Good People Don’t Stay at Bad MSPs

2 Jul 2026 · 1 min

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0:31

In this brief exchange from Brian Hoppe’s YouTube video, two speakers discuss how certain leaders at managed service providers (MSPs) sabotage their own teams. They describe a pattern where leaders blame external factors for hiring failures, dominate conversations, and create a stifling atmosphere that “sucks the air out of the room.” This toxic dynamic leads directly to employee retention problems, as good talent cannot thrive under such management. The dialogue highlights the link between poor leadership behavior and high turnover in MSPs.

I hear it time and time again where you have the leader come out and, and, and sometimes diminish their own people by, by saying, I can't hire good people, da da, you know, fill in the blank of all the reasons why it's them and not me. And then you observe the room and you're like, how could anyone survive here? You sucked all of the air out of the room. Yeah. Of course they're gonna suck. You don't even let them talk.
Yeah. Yeah. Well, and, and, and that's where, you know, you, yeah, you definitely run into retention issues and, and, and all of those kind of things.