A sales pitch works when you understand the customer's problem deeply enough to articulate it back to them. The speaker uses therapists as an example: they listen so well that clients feel heard, which builds trust and keeps them coming back.
If you can explain someone's problems better than they can, they're probably going to buy a solution from you. That's probably why therapists get paid thousands and thousands of dollars every year and have repeat business after repeat business. People just keep coming back to pay them for more therapy sessions. Why? It's probably because they know everything there is to know about that person's brain and the way they think, because they've extracted all the information and conversations going on in their head for the last however many years they've been working with them. If you can use that same principle in your advertising, in your marketing, even in your content, like right now, and you enter the conversation going on in their head and explain their problem better than they can, you'll always have new customers.