Chris Wiser recommends MSP owners use automated text-backs for missed calls. Leads who wait hours or days to hear back often contact competitors instead. Being the fastest to respond converts more inquiries into sales.
Number one, the very first thing that I recommend every single MSP owner implement in their business is an automated missed call text back. Okay, so what does that mean? That means let's say you have your cell phone or you have one line that's connected for leads to call you. And if you don't have anyone there to answer the phone all day, or if some folks have your actual private line and you miss their call, they may go hours or even days, you being able to call them back. Now what happens with that is they call you, they're interested in working with you, or they're calling to get a quote or to inquire about something, and when they don't hear for you, hear from you for days or hours even, they're going to go on to call the next msp. Okay, so those that are closest within range, those that are quickest to answer, quickest to call back, are the ones that are going to be that much more likely to get the sale.