A short interview excerpt with Chris Wiser describing how he grew an MSP business, emphasizing early delegation. He recounts securing his first contract — a $6,000/month deal at the end of 2004 — and immediately hiring a help-desk employee within two weeks so clients would not call his personal cell phone, allowing him to focus on higher-level work.
Questions this video answers
$6,000 per month
End of 2004
Within the first two weeks
No; clients never called his cell phone.
So we have to get to a place where in that beginning, yes, you're controlling everything. Yes, you're running everything. But I had a. My first contract was a $6,000 a month contract back in 2004. It was the end of 2004. $6,000 a month. My immediate job wasn't to run that way for six months. I hired a help desk guy in the first two weeks. So I immediately had somebody that was answering my clients never called my cell phone ever. I never had that. Not because I was lazy or didn't want, but I didn't. I wanted to focus on, not. I could give them better service that way. Right. But most MSPs is like, oh, I gotta hit that right here. So I think that, to me, that's like the biggest thing.
That's the biggest thing. So I love that how from the beginning you took the delegation CEO role and you're like, nope, I am going to allocate funds here before I pay myself as a.
And I kind of didn't even know. I didn't really know what I was doing.
So it was a really good guess.
It was just. Honestly, it was a guess, but it was like, I don't want to be the. Like, I didn't want to be a slave to a phone.