Claire HayekFounder, Mind. Soul. Purpose (MSP) Teambuilding · Pressure-Proof Leadership | Neuroscience-based leadership

Most People Don’t Listen—Here’s What Real Listening Looks Like

14 Apr 2025 · 1 min

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In this segment of Claire Hayek’s YouTube video, the speaker outlines the core elements of empathetic (or active) listening, especially in workplace settings. The key recommendation is to avoid interrupting a speaker, even when the listener feels an urge to quickly solve the problem. The speaker explains that neuroscience shows listening triggers the release of oxytocin, the “trust hormone,” which builds rapport and trust. The advice emphasizes being present, maintaining eye contact, and genuinely engaging with the speaker’s words, rather than offering premature solutions. The overall message is that authentic, uninterrupted listening fosters deeper connection and trust among colleagues.

Chapters

empathetic listening. We can also call it active listening. So for instance, if an employee shares a concern, first thing, do not interrupt. And I know sometimes we just want to fix things quickly. We want to show that we really care, and that's great, but just do not interrupt. Just let them talk. Why? Because neuroscience actually shows that listening activates oxytocin, The trust hormone. So the more you're listening, the more you're being attentive, you're looking them in the eye, you're listening, you know, don't be weird about it, of course, but just be there, be present, and just be yourself. Tap into your heart and be actually engaged and present. Listen to what they're saying and do not interrupt. And that's actually gonna trigger in them, activate the oxytocin. Isn't that wonderful?