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In this segment, the speaker explains emotional intelligence (EQ) as the ability to recognize, understand, and manage one's own emotions and those of others, contrasting it with IQ. The brain mechanisms behind EQ are described: the amygdala acts as an alarm system that triggers emotional reactions, while the prefrontal cortex regulates those reactions. The speaker highlights research indicating that leaders with high EQ possess stronger neural connections between the amygdala and prefrontal cortex, which enables them to stay calm, think thoughtfully, and make better decisions under pressure.

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