Don't Confuse INFORMATION with INTERACTION

Community is a group of people who agree to grow together. Okay. Community is a group of people who agree to learn together. Grow together. I'm in. A group of people who agree to grow together, okay? And so you will build a community when we say, how are we gonna do this? How are we gonna help each other? How are we gonna share? How are we gonna learn? How are we gonna make mistakes? How are we gonna fix those mistakes? You will build a very, very strong community. I would argue that the opportunity for more companies to feel like community is readily available. But yeah, I mean, we forget about this all the time, which is here's what— here's what technology— here's what we forget about technology. And, you know, it will make us more efficient and AI will help. There's no doubt about it. Just like any implement— implementation of technology makes us be able to do things faster, quicker, more like we've seen that over the course of time. Right. From the printing press and on. And when you talk about— like, they're talking about, like, you know, AI will replace your radiologist, you know? And it's true, some of the technologies are amazing. I just heard about this technology recently that scans your whole body and counts all the moles on your body and is able to instantly measure the size of them in, like, less than a minute. Right? And you can go back a year later and it'll know if there's new moles or if any of those moles have grown. Your dermatologist can't do that. That is astonishing. Okay. Now let's say one of those moles proves to be cancerous. Do you want the screen to just pop up and say, you have cancer? Because it'll be accurate. You know, it'll be amazing. Might be a little jarring. You know, and it's like, oh my God, AI is amazing. It'll replace You know, your radiologist, your dermatologist, all these, you know, all your doctors. No. Nobody wants the computer to tell us that we have cancer. How long do I have to live? You have 6 months. You know? What we want is somebody to hold our hand and look at the computer and say, oh, this is bad. We want a human being to sit with us and say, I've got some really hard news for you. And this is really hard for me to tell you, because what will give us the strength to fight on is the human being who's holding our hand through this awful process, not the accuracy of the information. We want AI to live alongside the human beings, but we want the human beings to interact with the human beings. We talk about this all the time. Even without technology, we like doctors who have good bedside manners. Right. And I would rather have a doctor with a good bedside manner who maybe didn't get an A at Harvard, you know, because I just like them, you know. And we're forgetting that that's true at work as well. Like, we want to work for people and with people who have good bedside manners. We want to work with people and for people who know how to deliver difficult information to us. The numbers are plummeting and we have to tighten the belt. I need somebody to sit down with me and be like, this is going to be a rough month or two. I don't want the machine spitting it out to me. We confuse data and information with human interaction. Yeah. And again, the technologists are making the case for the data, and we buy into it. I love it. Just don't forget the other side of the equation. You can't have one without the other. But by the way, I don't want Luddites either. I don't want people embracing human and ignoring all technology. Right. But remember that great companies have both. Both. It's both. It's not either or. It's one and A.