Herb Kelleher argues that companies outperform competitors by continuously developing human skills like conflict resolution and feedback, not through one-off training sessions. Sustained, practical skill building for people and leaders drives long-term business success.
The companies that invest in teaching their people and their leaders human skills will outperform over time, every time, because they are learning how to resolve conflict, how to have difficult conversations, how to give and receive feedback, how to implement change, right? Sort of giving a PowerPoint on, this is good, you know, everybody's going to be fine, this is what we're doing, like, that doesn't work. That's what freaks people out. We're not good at this stuff. But the companies that invest in their people over and over again will outperform over time every single time.
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