0:29

In this brief segment, the speaker frames repairing trust as a personal relationship process. They emphasize that when one has violated trust—whether intentionally or through careless mistakes—they must fully own the wrongdoing without defending themselves. The speaker advises allowing the other person to express their feelings without interruption or correction, ensuring they feel heard. After this listening phase, the speaker stresses the necessity of proactive repair work, such as making extra effort to check in frequently and demonstrate commitment to rebuilding the relationship.

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