Audie B. credits consultant Dave Biocki with boosting repeat customers, raising technician morale through spiffs, and increasing dealership revenue. He says the program delivered results from day one across parts, service, sales, and inventory control.
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Most of our clients were becoming more accustomed to the fact that what we did was just the same thing that everybody else in our industry was doing and that we were basically not offering anything special to the clients. The ideas and instances that Mr. Bioki provided to us turned our service department around because we were able to garner a lot more business because of the on hand interface with the customers. In the day one program that Dave provided for us, we saw a significant uptick in the return and repeat customer business that we were able to secure. Employee morale was up because we were had some special programs in compensating our road techs and aftermarket folks with some spiffs for highlighting additional business opportunities. Basically bottom line, bottom line revenue was severe uptick with Dave Biocki and the programs that he brought our our table. Dave has a broad based knowledge of every aspect of the business, not just parts and service. He's very capable in sales, inventory control, human relations. You know, Dave really does have all the qualities that you'd look for in bringing someone on as a partner to specifically help, you know, any part of your business. He's a tremendous compliment to our organization and any future organization that gives him the opportunity to show his stuff. He's it's worth it.
