Donald BurnsDonald BurnsThe Restaurant Coach®️

Donald Burns's videos and podcasts

3,616 items

This week

@donaldburns

You don't get the standard you write on the wall. ...

today
@donaldburns

9/ OWN IT. If your managers are stuck, look at the...

22h ago
@donaldburns

7/ EXECUTIVE Multi-Unit Leadership. You don't lead...

22h ago
@donaldburns

8/ You can't skip rungs. Every owner who tried pai...

22h ago
@donaldburns

6/ BUILDER Team Development. Business Leadership. ...

22h ago
@donaldburns

5/ OPERATOR People Leadership. Guest Leadership. F...

22h ago
@donaldburns

4/ SHIFT & SELF Shift Command. Personal Leader...

22h ago
@donaldburns

3/ Leadership isn't a title you hand out on a Frid...

22h ago
@donaldburns

2/ Most owners are still running leadership models...

22h ago
@donaldburns

1/ Your best server became your worst manager. Not...

22h ago
@donaldburns

Your POS says you had a great Saturday. Your bank ...

22h ago
@donaldburns

The chaos isn’t happening to you. You are producing it.

1d ago
@donaldburns

The physical environment is your first hospitality...

2d ago
@donaldburns

Scripts don’t fix hollow service. Nervous system s...

3d ago
1:11
youtube.com

A 3% pricing gap on $1.2 million in sales can cost you $36,000 a year.

3d ago
@donaldburns

A 3% pricing gap on $1.2 million in sales can cost you $36,000 a year.

3d ago

Earlier this month

0:41
youtube.com

The Future of Dining: AI That Knows Your Mealtime

3d ago
@donaldburns

https://t.co/iqnbsKMRnJ

3d ago
@donaldburns

Imagine a restaurant that knows how long the kitchen takes, and how long a guest usually takes to finish a drink, and times the next round accordingly. Andrew and I explore what that kind of hospitality could look like for the guest. Listen to Episode 187, The AI Restaurant.

3d ago
@donaldburns

Hope is not a strategy. It’s a chemical.

4d ago
@donaldburns

Broke restaurant owners are addicted to the new “h...

4d ago
0:40
youtube.com

Revolutionize Your Workflow with Our New Task App

4d ago
@donaldburns

https://t.co/iqnbsKMRnJ

4d ago
@donaldburns

A checked box on a paper list shows a task was marked done, not that it was done right. Andrew Steakley describes an internal task app that asks for a photo, compares it with how the station should look and reports back. Hear how it works in Episode 187, The AI Restaurant.

4d ago
@donaldburns

Your menu isn’t a reflection of your guest. It’s a confession.

5d ago
1:05
youtube.com

If your restaurant only works because you work 80 hours a week, it doesn't work.

5d ago
@donaldburns

If your restaurant only works because you work 80 hours a week, YOUR RESTAURANT DOESN’T WORK.

5d ago
0:35
youtube.com

Revolutionize Hiring: The Ultimate Framework for Quality Hires

5d ago
@donaldburns

https://t.co/iqnbsKMRnJ

5d ago
@donaldburns

Hiring has always felt like mining for gold: you sift through a lot of dirt to find one good person. Andrew Steakley is using a process that does the sifting for him. I would like to have him back to go through his hiring framework in full. Start with Episode 187, The AI Restaurant.

5d ago