Every difficult conversation has two layers: the surface argument and an unnamed emotional conversation underneath. The presenter, who has trained over 10,000 people from inmates to CEOs, shows how to uncover and address the hidden emotional layer to break cycles of circular arguments.
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If you can't stop thinking about the difficult conversations you had with someone, which is making you stressed or worried, then this video is for you. I've trained over 10,000 people from prison inmates to CEOs, and every single one learned how to handle difficult conversations in almost 90 seconds. And today I'm going to walk you through the exact process to deal with those difficult conversations. And I assure you that by the end of this video, you're going to feel a million times better. Are you ready? Let's go. All right. So the first thing to consider is the conversation Nobody is actually having. When two people are in a difficult conversation, there are always two conversations that are happening at the same time: the one you can hear and the one you can't. The one you hear is the argument, the complaint, the accusation, the demand, the whining, whatever it might be. That's on the surface. The one underneath is an emotional state that has never been named out loud, and that's the one that's driving everything. Every difficult conversation that keeps going in circles is stuck because somebody's responding to the surface while the real conversation The conversation stays buried. And what you're about to learn is how to find the conversation underneath the conversation. That's what actually transforms a difficult conversation.
