This content was created by Dr Jay Greenstein. This content was uploaded by Dr Jay Greenstein. This PDF titled 'CS.processmap.1.pdf' contains a mermaid flowchart (process map) describing a patient appointment workflow for NP calls. It shows steps from C/M scripted greeting and triage through routing to either PI/Attorney or QI/WC/PI (no attorney), scheduling actions, benefits verification with a loop to a backup C/M if verification fails, referral checks, and timelines for scheduling (schedule within 24 hours if referral on file; schedule 48–72 hours to allow time to attain a referral if not on file). It also documents contacting an attorney liaison (Simore) to verify representation, creating account notes and monthly monitoring, and a patient cash pathway. Metadata: PDF created 2025-02-07T21:07:36.122000, title 'CS.processmap.1.pdf'.
Questions this document answers
Simore
Within 24 hours
48 to 72 hours