physician engagement otten bland wojtowicz
Slide deck from the 2011 Press Ganey National Client Conference (10/29/2011) titled "Physician Engagement: How to Move from Good to Great" presented by Carolyn Otten, CPA; Geoff Bland, MD; and Stephanie E. Wojtowicz, MD (Springfield Clinic) discussing Springfield Clinic’s outreach footprint, mission and S.R.V.E. core values, and an 8-step physician engagement/service improvement program. The deck includes Press Ganey survey instruments and instructions (including sample survey password), provider- and clinic-level performance metrics (means, percentile benchmarks, rankings), action plans (training, recognition, accountability systems), organizational charts, a 2011 process-improvement calendar, and timelines for reporting and publishing results.
Questions this document answers
10/29/2011
Carolyn Otten, CPA; Geoff Bland, MD; Stephanie E. Wojtowicz, MD
48 locations; 16 counties; 24 medical specialties
excellence
Total Provider N = 182; Total Patient N = 10,458