A manager was given freedom to fix a struggling department. He listened to the team, found the real problems, and negotiated what everyone would actually do. The lesson: leadership works when you drop the ego and treat it like a partnership.
Chapters
Like, you won't do it if it's not fun. And if it's not fun, you're going to find a way to make it fun. And. And then, you know, teamwork and then. And then real alignment. So if you could hit those, that'd be awesome.
Yeah. This. That group is where. The first time I managed a team like that, first I was. I was blessed that I was allowed to make mistakes in the family. So that's very critical. There was nothing I could have done that could have bankrupted the business, but that was allowed to make mistakes. But I remember specifically what happened with that team when I was out in that store, is they were doing a lot of things incorrectly. And I knew it. But I first wanted to hear from them, why aren't we doing better? How can we be in the number one producing store with the worst producing department? And they voice complaint after complaint after complaint. And we found the root causes, some were caused by their own performance. I said, well, let me see what I found. And how are we going to, you know, mix and match? And sure enough, we come to an agreement. I'll do this for you, you do that for me. I tried not to elevate myself as a leader.