Mastering Conflict Resolution: The Art of Thinking on Your Feet #shorts
14 May 2023 · 0 min

0:23
In this concise YouTube short, Dr. Wayne Pernell emphasizes that effective conflict resolution begins with a willingness to lead. He argues that leaders must control or dictate the narrative of a conversation, steering its direction. Recognizing that no plan survives contact with reality, he stresses the necessity of thinking on one's feet and improvising when discussions veer off course, ensuring that key points are still communicated despite unexpected challenges.










