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In this short monologue, the speaker asserts that lasting change only occurs when a person has a strong, committed reason to change. He recounts his own early experience launching teaching seminars without a clear target audience or marketing knowledge, and explains how the urgent need to earn money forced him to become a rapid learner of marketing and audience identification. Through this experience he realized that only individuals who possess a genuine, personal commitment to change will actually follow through. Consequently, he emphasizes the importance of focusing on people who already have a compelling reason for change when designing programs or services.

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