Dr. Wayne Pernell describes how pointing out a colleague's unwelcoming demeanor, without complaint, made them shift their posture and start smiling. A simple observation about misaligned behavior sparked immediate change.
Chapters
And that's a really weird thing because it was a comment, it wasn't a complaint. The fact that somebody else took full ownership and swung back, it was very evident that that something had been said because the person who was doing a checklist job, oh, well, you, you know, you might want something else. Became very welcome. Welcome, very welcoming. And it was full of smiles, full of. It was a very, very different posture from there out. Amazing turnaround. And sometimes it's just a matter of bringing something to someone's attention. Hey, this style isn't representative of our brand, who I am, who we are. And so I'm thinking on multiple levels, and I want you thinking on multiple levels.