A new leader's team rated trust at 13 out of 100. The speaker introduced benevolence—the belief that someone has your best interests at heart—as a concrete way to rebuild it. Trust gets talked about constantly, but few people know how to actually build it.
Chapters
Because there's a ton of people talking about trust and how important it is and how little we have of it, but almost no one is talking about how to build it. And that's what I do, and that's what the book is about, and that's what the masterclass is about. It's about helping people actually have practical, applied things that they can do. And so I worked with a leader. I she's a great leader, but she was new in her role, and her organization measured trust levels, and hers was at 13 out of 100. And so her boss asked me to have some conversations with her. So I leaned in and talked to her about the different levers we can pull and how to pull them. But then I talked with her team while she was there, and I said, here's what benevolence is. It's the belief you've got my best interest at heart.