How to WIN Clients as a Handyman in 6 Minutes

How handymen should talk to clients. So I got a great question from one of my YouTube viewers, Israel, love you guys, who wrote in to say, "This is a great video that really inspires me. Could you give me some ideas on how to talk to clients when I meet them? I'm a handyman. I will appreciate your help. Thank you in advance. Israel." This is a fantastic question because you are in an industry where there is so little trust. People don't have trust for handymen, for construction workers who they're hiring to come in and fix things in their homes because there's so much, I don't know, that feels like there's such a ripoff so many times. And so the guy who I love bringing on, for example, is always busy and it's always hard to get a hold of because he's somebody who I trust and other people trust and love working with him, so we're going to keep giving him good jobs. So how do you get that first job when you first go and talk to the clients? How do you start building that rapport? Okay, the first thing is is number 1, show up 5 minutes early. This is a little thing, and this is before you even talk to a client. You know, you asked me, what do I do when I talk to a client? This is before you even talk to a client. Show up at least 5 minutes early. Why? Because it's professional. Because so many people who hire handymen to help them are stuck with people who are unreliable, who don't show up on time, who rip them off, who leave a project halfway through and being incomplete. And this is probably something that upsets you, and it should, you know, to know that you're in an industry where so many people are ripoff artists. But this is also your chance to stand out. So show up 5 minutes early to that first meeting, and already you're setting the tone for a positive experience where I'm meeting you and I feel like, okay, this guy, this guy, he showed up first of all, and he showed up early. This is— we're off to a good start before we've even said a single word. Number 2 is be positive. A lot of handymen that I've worked with and seen, they have an attitude, and you want to be positive and support your customers, okay? You know, if I want to run a wire to one of my rooms so I can have a new light in there, okay, that may be something that's super easy for you, great, but it's not something that I know how to do. I am not a technical guy. I hire I hire handyman to come in and help me because, you know, I could hang a picture on a wall, but that may be the limit. I am not good at that kind of stuff. Some people would come in and say, "You just want me to do that? Like, that's so easy to do." Don't make me feel bad about hiring you to come in and help me. Support me! Be positive, right? It may be super easy for you, it may take you half an hour to do, but that's something that I don't know how to do, and that's why I'm bringing you in. So make me feel good, be excited, be happy, listen to what I'm doing, understand what I'm trying to create. If you have a positive, upbeat mentality, then I'm going to trust you. And that's what you want to build with every relationship that you create when you start talking to clients. Number 3: Listen and ask questions. You have a tremendous opportunity on each job that you go into to do upselling, to get more repeat business, and to get referrals. But it doesn't happen a lot because of the attitude that most handymen go into. I'm reminded of when I go to get the oil changed for the car. I always feel like I'm being sold. You know, they come in and they say, "Okay, we'll do the oil change, but you know, this filter looks pretty dirty, and oh, this thing is making some noises, so you might want to get it changed." and I just feel like I'm being sold, and I feel like I don't really need this thing, and often I'll just say no because I don't like the guy, and I don't feel like he really understands me, and I feel like he's just selling to me. And there's a difference between selling somebody something and really understanding what their needs are and providing a solution. Because you know what, maybe my filter is really dirty, and maybe it is really bad for my health, and maybe it does need to be changed, but If you did a better job at connecting to me and making me feel like you're here to help me, not just to sell me, then I would probably buy from you. And it's the same thing in the handyman business. If I'm hiring you to run a wire, then I'm gonna need a lot more help in the future, right? I'm gonna need someone to help with a lot more stuff. And so you could be that guy if you establish that positive rapport and you're listening to what I'm trying to do and you're asking questions and you're involved. So if I'm trying to run a wire to a new room to put a light, right? It's like, great, okay, you can do that. That's a half-hour job, whatever it is, fine. You can ask, well, what are you doing? What's your vision? What are you going to do in that room? I'm excited, tell me about it. And maybe I'm telling you I want to create a new entertainment area and I need the light as my first step. And maybe you ask me questions, what am I trying to do? And you're not asking it just in a sales way, but be genuinely interested in your customers. Imagine that as a concept, like actually care about your customers and be interested in what they're doing. And I'll tell you my vision, you know, maybe I want to have a full-on entertainment area, I'm gonna bring in a TV or home movie theater, and I need seats and I need built-ins, and I'm gonna need a whole bunch of stuff. And maybe you get excited by that vision, and maybe you give me advice on what I can do, even if it has nothing to do with you selling your services. Just your advice on things that you've seen, because you're an expert in this business and you've probably seen a lot more than I have. Right? If you are in it with me and you're excited and you're sharing ideas and I feel like that you understand what I'm trying to do, then of course I'm gonna give you more business. And it'll probably happen there on the spot. Right? It's like, "Oh, that's a cool idea. Yeah, yeah, yeah. You know, can you come and help me make that built-in?" Or, "Can you help me, you know, put a tap in here so I can have my wet bar?" Whatever it is, right? If you're connected to my vision and you're excited and you're listening and you're asking questions and I trust you, then I'm going to buy more from you, I'm gonna refer clients to you, you're gonna be so busy that you're gonna have to hire a team to start working for you, or you're gonna start increasing your prices. That's how you start talking to people as a handyman. So remember, show up 5 minutes early, be positive, and listen and ask questions. Believe. For those of you watching, like the video. 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