Make Amends: The Power of Admitting Mistakes and Taking Action | Jared Leto

Good morning, Believe Nation! Today's message is "Make Amends." Please, please forgive me. Over to you, Jared Leto.

When I was a kid, on more than one occasion, I got in a fight with somebody in the schoolyard, and the next day they were, you know, close friends. So, that doesn't always happen, and it's not a great way to make a good friend. But there are opportunities for people to take some of their mistakes and make them right. And there's nothing more powerful than somebody who has made a mistake to promptly admit it and to make amends. That can be an incredible thing, and I think a lot of people have probably done that, have had regret, and have changed and have learned that what they've done has hurt other people and come back and said, you know what, hey, I messed up, I'm sorry, and, uh, you know, I'd like to make it right.

So in this clip he's talking about his personal life, but I think this applies really well to entrepreneurs as well because it's really important that you make it right by the client. You know, you're going to make mistakes, you're going to make errors, you're going to have mess-ups that you have in your business that are not intentional, but you still have to make it right for the client. So I told the story recently on my YouTube channel about I was working with a client of mine, AWeber, on a video, and the internet connection died on us almost at the end of the session, and I had to make it right, right? I didn't want to— I didn't want them to have a negative experience, didn't want you guys to have a negative experience, and so I booked them in for the next day to do another session for free on my dime, and I went to an internet cafe flew back home to Toronto to make sure that this would not happen and they had an amazing experience. It's also important to make amends with the people on your team. Just as early as this morning, I was looking through the videos that I'm supposed to be recording for today, and I wrote to Christina, my video editor. Hey, Christina. And I asked her to do one of the videos that I didn't tag properly. We have a system, a way of how we tag our videos that she knows what to do next, and I didn't tag it. I said, hey, Christina, can you please get this video out as soon as possible because I want to look at it. And she wrote back and said, well, you didn't tag it. And she's right. It was my fault. And so I accepted the blame and let her know, listen, this is on me. Thank you so much for doing this. And so you have to accept the blame and make amends with your team as well. I'd also say finally that you have to empower your team to allow them to make amends as well to make sure that the customer is taken care of. There's a guy on my team named GT who handles all of our work with the 8,000 authors who write for my website. And, you know, we make mistakes. Sometimes he might make a mistake, sometimes our system might make a mistake, sometimes it's not the best experience for an author for whatever reason. And I've empowered him to let him give out bonuses and awards and connections with me and just different things, different ways to go above and beyond, beyond just fixing the problem. Like, yes, you fix the problem, but then also find ways to give your customers something a little extra. Because if you can do that, If you can stand out in their mind to solve the problem quickly and then give them a little bit more, then that's an amazing opportunity to win a client for life. Because clients understand that no business is perfect, that there are going to be mistakes, and it's how you handle that mistake and not just solving the problem but then giving them that extra juice to make them love you, that, that will earn you potentially a client for life. So the question of the day today is, I want to know how you've recently made amends with a client Leave it in the comments below and I'm going to join in the discussion. Thank you guys so much for watching. Have an amazing day. Continue to believe. And I'll see you again tomorrow morning for another shot of espresso. I wake up every morning. Espresso keep me going.