Evan Carmichael says founders must take personal responsibility for their business results instead of blaming the economy or their team. When a customer complained about a company policy, he answered directly himself, explaining the reasoning and cutting down wasted back-and-forth. Taking ownership signals to your team that you stand behind them.
Chapters
Today's One Minute Monday is take responsibility. If your company isn't where you want it to be yet, if you're not getting the results you want, if you're not getting the momentum that you want yet, you gotta look in the mirror. It's on you to step up and take responsibility to fix it. Here's a quick example. One of my customers went into my website and was unhappy with one of the policies that I had. On my website. And one team member got the email and wrote back and wrote to me and said, Evan, this is a policy question. I don't know if you want to get involved or not. You know, I'm not quite sure how I should respond, if it should be long-winded or just a quick response. Instead of me writing to him so he can write to her so she can write back to him so he can write back to me, I just wrote back to her directly and I told her why we created the policy, what it's all about, why it's important for us. And she may not stay as a customer. She doesn't like our policies, You know, that may happen and that's okay. But it does a couple things. One, it cuts the time out, right? So you got the answer, right? It comes right from the top. There's no back and forth. There's no, hey, can you ask Evan about this? Or is there any wiggle room? It's coming right from me. The second thing is though, it backs up my team member and he knows that if he ever has a problem, if he ever has a question, if there's anything, something that he can't handle, he can come to me and I've got his back and I'm going to respond and take the time personally to do it. You got to step up and take responsibility. If your company is is not where you want it to be yet, it's not your team members' fault, it's not the economy's fault, it's not your customers' fault. It's on you to start taking action. Look in the mirror because that's the person who's going to come and save you. There's nobody else coming to save your business. It's on you. And when you realize that and take responsibility for everything that's happening in your business, you're going to start seeing results. Belief.
