Wang Jianlin's Secret: Why Keeping Promises Skyrockets Success

Good morning, Believe Nation! Today's message is "Do as You Say." Over to you, Wang Jianlin. [FOREIGN LANGUAGE] This is probably one of the most important messages that you can have as an entrepreneur, because your word should be your bond. Right? What you say you're going to do should be what you actually do, right? You should show up on time. You should deliver the product or service that you promised that you would deliver. Because if you don't, your reputation starts to suffer and people aren't going to want to hire you back and spread the word. You need the word-of-mouth marketing to happen for your business to take off, and that only happens when your clients are happy with what you're doing because you did what you said you would do. I recently connected with an entrepreneur friend of mine who's having a hard time getting the respect of his staff and people on his team. And I told him, it's because you don't do what you say you're gonna do. It's a big challenge for him, you know, he has the best of intentions, he's not a liar, he's not a cheat, he just forgets stuff. You know, he's a Type A personality, always chattering, always talking, a great people person, but he forgets stuff and he forgets what he's supposed to do, forgets what he said he did, and then he doesn't follow through. And so his team doesn't respect him as much anymore, and they often have to cover for him and take on his projects because they don't think he's going to actually get around to doing them. And so that's a problem. You need to have the respect of your team, and you need to do what you say you're going to do. I can totally empathize because I don't have a great memory myself. That's why I always carry around my iPad, right? I always carry around my iPad, and anytime a new idea comes or anytime I promise that I'm going to do something for somebody, I send a note to myself, I email myself, or I put it into Evernote because I'm worried that I'm going to forget it and I don't want to let them down. I want to make sure I'm always doing what I say I'm going to do. So I'm compensating for my weakness by letting technology do some of the work for me. So the question of the day today is, I'm curious, when you're dealing with suppliers, how important is it that they do what they say they're going to do for you? If you have a story to share too, Leave it in the comments below.

I'm really curious to find out.

Thank you guys so much for watching. Have an amazing day. Continue to believe, and I'll see you again tomorrow morning for another shot of espresso. How important is it that you do what you say you're going to do, or that they do what they're going to, or that they say— no, holy cow. Let's start that over.

I wake up every morning, espresso keeps me going.