David Grutman explains why a business that needs you isn't scalable. He credits his chief of staff Max Pallett, who's worked with him for nine years, with understanding his decision-making patterns well enough to handle stakeholders and operations independently. The key is promoting people who already know your DNA so they can act as extensions of you.
At some point, you've got to create a culture that's actually taking your heart, your desire, your compulsion for relationships. You've got to somehow weave it into that culture because you're not everywhere all the time.
That's why it's so great to career path with people within your own company, because they know your DNA, they know how you think, they know what you're doing. I've had the same chief of staff next to me for 9 years, Max, and people go to Max instead of me now because Max Pallett is one of the greatest human beings in the world. And anyone that works with me, whether it's on the hospitality group, on the investment side, they'll tell you right away, Max Pallett keeps everything together. And what's great is you have these people that learn how you think and you want to keep those people around you because that's how your life is easier. Because if someone's being proactive and not just reactive with everything that it's associated with you, it gets so much more done.
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