The speaker (Gary Kadi) argues that payroll itself isn't the root problem in dental practices — unclear expectations and weak structures are. Leaders should take responsibility to build structures that enable team success, set clear goals, and know the ROI (return on investment) for every salary to honor team members and help them exceed expectations.
Chapters
Salaries aren't the problem. Unclear expectations are. And you've heard me say this before, one of the things to look at if you're feeling stressed and overwhelmed and you're repeating yourself every day like it's Groundhog's Day, the question to ask yourself is are the people failing or is the structure failing the people? Nine times out of 10, we need to take responsibility as leaders that we don't have the correct structure in place in order for people to be successful. There's a difference between being controlling versus being in control and having structures in place to manage performance. Let's start with the truth that most practice owners avoid. You should know your ROI or return on Investment for every single salary in your practice. We're not talking about squeezing blood from a stone here. We're talking about honoring your team by giving them clarity, goals, and a way to win and exceed those goals.