Most dental practices hire to fill empty seats instead of defining what they need. A practice should have two hygienists per dentist, and split front-office work between an appointment coordinator and a treatment coordinator who handles case closure and payment collection.
Chapters
Too many practices hire just to fill a seat. And we help clients fill a role that starts with clear role description, result expectations, and a personality profile. It's a small business. Every single person is a key person on your team. And I think sometimes it can be really easy to feel like there's an overwhelm, There's a need to just add people to help get a job done. But if we're not managing from a place of facts and the return on investment from our team and we're just filling warm bodies, that's not a very efficient way to be running the business. Right. A common rule of thumb is two hygienists per doctor. Doctor, you want to separate time and money at your front with your administrative team. So we recommend having one team member, who's your appointment coordinator, working to fill the schedule, productive, not just busy and fill blank space. And another person, your treatment coordinator, who is closing your cases and collecting the money. Typically, those two team members work well in a one doc, two doc, maybe a three doc practice. But if you've got three doctors working per day, it could be that you need an additional person at the front to support with that.