Jo Moon and Joanne from Indoor Self Storage explain how Stora's software cut their admin work across three Devon sites with 900 units. Online booking, contracts, ID verification, and payments are now automated, letting customers move in same-day. The team shifted from paperwork to customer service.
Chapters
I'm Jo Moon. I'm a director at Indoor Self Storage. We have sites in South Devon, in Dartmouth, and Totnes, and we have nearly 1,000 units across those sites.
First met Gavin Shields at Stora. I loved his enthusiasm.
It shone across with the whole team, and I just knew that they were going to be able to take this industry forward, and I wanted to be part of that. What I really liked about Stora was that the online booking worked seamlessly with my website. I didn't have to set up an e-commerce site, and it was an off-the-shelf solution.
My name is Joanne. I'm a storage advisor here at Indoor Self Storage. Part of our job that now runs automatically on Stora, which for me is the most time-saving, are the contracts and the ID. Customers complete those before they even move in now. This is quite sleek, quite quick, and ticks all of the boxes to help our business run more efficiently. The feedback we get most of the time is how quick it is. They can't believe that they can just book it from the convenience of their own home and then move in that same day.
Stora has changed the way our business runs because we can now focus more on our customers, which is what we love doing. People expect good customer service, and having Stora means that we can focus on what we love doing, what the customers want us to do, without having to worry about chasing payments, taking ID, all the boring admin that was bugging us down.
The workload beforehand, the system that we had was rather clunky. It took a long time to do things. The tasks we no longer have to think about is having to call customers to make payment over the telephone. It's all done. It's all set up on Stora, which just saves so much time.
Stora has helped us to manage our payment systems, make our accounting much simpler, and very importantly, being able to do price increases easily.
I would recommend Stora because it's a good system, especially if you're multi-site. It's quick, it's easy for staff members to actually learn and pick up, and it gives you everything that you really need, from occupancy through to all of the reporting.
Stora has enabled us to expand with confidence, and we know that if we could find another site, then Stora will be with us every step of the way. I would advise somebody considering moving to Stora to take the step. It will be worth it. Stora has more than fulfilled our expectations. As they're evolving and improving their systems, then we can improve our business too. So we're really delighted that we moved to Stora.
