Short video testimonial from Indoor Self Storage staff describing how Stora (Storer/Stora) software streamlined operations—online booking, automated contracts/ID collection, payments and reporting—saving staff time and enabling focus on customer service and business expansion across multi-site locations (Dartmouth and Totnes, ~1,000 units).
I'm Jo Moon, I'm a director, Indoor Self Storage. We have sites in South Devon, in Dartmouth and Totnes and we have nearly 1,000 units across those sites. First met Gavin at Storer. I loved his enthusiasm. It shone across with the whole team and I just knew that they were going to be able to take this industry forward and I wanted to be part of that. What I really liked about Stora was that the online booking worked seamlessly with my website. I didn't have to set up an e commerce site and it was an off the shelf solution.
My name's Joanne, I'm a storage advisor here at Indoor Self Storage. Part of our job that now runs automatically on Starro, which for me is the most time saving are the contracts and the ID customers complete those before they even move in. Now this is quite sleek, quite quick and ticks all of the boxes to help our business run more efficiently. The feedback we get most of the time is how quick it is. They can't believe that they can just book it from the convenience of their own home and then move in that same day.
Stora has changed the way our business runs because we can now focus more on our customers, which is what we love doing. People expect good customer service and having Stora means that we can focus on what we love doing, what the customers want us to do without having to worry about chasing payments, taking id, all the boring admin that was bogging us.
Down, the workload beforehand. The system that we had was rather clunky. It took a long time to do things. The tasks we no longer have to think about is having to call customers to make payment over the telephone. It's all done, all set up on Stora which just saves so much time.
Stora has helped us to manage our payment systems, make our accounting much simpler and very importantly being able to do price increases easily.
I would recommend Stora because it's a good system, especially if you're multi site. It's quick, it's easy for staff members to actually learn and pick up and.
It gives you everything that you really.
Need from occupancy through to all of the reporting.
Storer has enabled us to to expand with confidence and we know that if we could find another site then Stora will be with us every step of the way. I would advise somebody considering moving to Storer to take the step. It will be worth it. Storer has more than fulfilled our expectations. As they're evolving and improving their systems then we can improve our business too. So we're really delighted that we moved to Storer it.
Wie Space4You Einzüge von einer Stunde auf wenige Minuten verkürzt | Kundenbericht
