Philip Hallhead and Sally King of Norbreck Self Storage explain why they switched to Stora. The platform cut their onboarding to five minutes, handles ID checks and payments automatically, and gives them a monthly revenue dashboard that feeds real-time data into leadership decisions.
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I'm Philip Hallhead from Norbrek Self Storage, a third-generation farmer and now in storage. My vision for Norbrek Self Storage was about an integration of the latest technology with the best firms, working with the best people and giving the best customer service. The reason I chose Storeit was absolutely about the radar screen of data, financials, customer information—absolutely key.
I'm Sally King, I work at Norbrek Self Storage and I'm Operations Manager. Storeit is the actual hub of the site and how the whole site works. They either do it online or I can onboard customers. Customers will arrive on site, the process is so seamless, takes all of 5 minutes using the Stora platform. Stora handles the ID check, the payments, the whole booking process and the emails, which makes my life a lot easier.
When I flick that laptop open every morning and the Stora data is all there, the, the monthly revenue, the analytics, the reports, it's just 2 clicks and I've got it straight away.
At the end of every month, Phil and I sit down and we go through our revenue, and on that dashboard under the analytics section, it provides us with everything that we need.
That's absolutely, as a leader of a business, where I need to be. And with all that information means that the leadership decisions are really current and focused.
I would absolutely recommend Stora. The feedback we get from customers is brilliant. Not only that, the technical help side from Stora is great. If I've ever had an issue, you've got a chat section and they reply to you really quickly. There's information on the website and the whole process of using Stora is very easy.
I absolutely would recommend Stora. It's been a really good integration for us.
