Finn, Managing Director of Space4You, explains how switching to STORA reduced admin time by roughly 80% per move-in and shortened inquiry-to-booking conversion. The platform automated manual steps like contract signing and invoicing, enabling 24/7 bookings and letting the team focus on customer support instead of paperwork.
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My experience with STORA has been that it turns self-storage operations into a clear, automated workflow and saving time and improving the customer journey. Hi, my name is Finn. I'm the managing director of Space4You, and we operate and manage modern self-storage locations in Germany and Switzerland with a strong focus on digital customer journeys. From online booking to access and support. We used actually on our other sites a different software, and by then I thought we have too many manual steps actually, and for inquiries, offers, and actually signing the contracts, invoicing. And so we really needed a system that keeps operations tight while, yeah, while we scale. Without adding headcount for admin. So what convinced us actually was how Starra connects the entire customer journey in one workflow basically and removes friction for both customers and our team. I think the biggest win is that the system is always running and that our customers can book anytime, especially during the weekends or on a Sunday evening when our customers are sitting on the sofa and thinking about having more space and want to book a self-storage unit. And with Staura, they can do it. Well, we actually, we can handle more customers with the same team size because the workflow is streamlined and we can get much faster responses and everything is in one system actually. And yeah, in the end we have more time for high-quality support instead of doing admin. I think we reduced admin time per move-in by around probably 80%. We have a much shorter time from the inquiry from the customers to a paid booking, actually. Well, my experience with STORA has been that it turns self-storage operations into a clear automated workflow and saving time and improving the customer journey.
