Gavin ShieldsCEO Driving Innovation in Self Storage Tech

Self-service checkouts for self storage providers - The future of self storage

8 Nov 2024 · 1 min

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Self-storage customers now prefer online, contactless transactions like supermarket self-checkouts. One provider reports 95% of move-ins happen without direct contact, while another sees 45% fully online move-ins. Providers who don't offer end-to-end digital booking and move-in are losing customers.

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The customers now since COVID they don't want to talk to you as much they would rather book online and I thought of myself as well and when I go to ASDA and I'm quite a personable person I like talking to people but when I go to ASDA I've got my earphones in listen to a podcast listen to something and I don't actually want that interaction and I go to self service checkout and then if you look at that with self storage why wouldn't we have that with self storage so I think making sure you can book online and do everything your own speed whenever you want then I think it's so so important and I started looking at our stats today and looking how many people actually book online without talking to us and I know that one of your customers Gavin has a 9595 of his move ins don't actually talk to him and I was talking to another big business owner and they were saying that they are around about 45.