Gavin ShieldsCEO Driving Innovation in Self Storage Tech

Self storage customer service... With a script | Self Storage Explained Podcast

3 Jul 2025 · 1 min

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Transcript excerpt from a Self Storage Explained podcast episode where two speakers discuss unusual customer requests in self-storage, specifically customers asking staff to answer phone calls with personalized taglines (e.g., 'it's a sunny morning here in Utah'). The tone is conversational and anecdotal; speakers note flexibility in accommodating such requests and speculate about regional differences (UK/Northern Ireland).

What's the most unique or strange thing that a customer has requested from you?
So we. I don't know that we've had any strange requests, but we have had some customers ask us to, like, answer their phone calls with a specific tagline. You know, like, it's a sunny morning here in Utah, or, you know, whatever it is, you know, it's a beautiful day in Texas. It's store storage. And so, you know, kind of just funny things like that, that. That we get requests for.
And what's your answer to that? Is that the answer? Yeah, of course. No problem.
Yeah, yeah, yeah. So, you know, we try to be as flexible as we can. It's a shame we.
Don'T have something similar in the uk. Maybe it.
Maybe it'll come at some point.
Maybe you'll decide to come over here at some point and answer the phone if it's a sunny day here. Well, no, it wouldn't be a sunny here in Northern Ireland.