Multiple customers discuss their experience using Stora self-storage software. They highlight its simplicity and ease-of-use, automated payment collection and retry/reminder features, and operational impact: reduced bad debt (from ~30k to ~10k), increased website conversion (from ~1% to ~10–12%), and time savings/reduced phone workload. The transcript contains duplicated lines likely from the captioning.
Chapters
So what do you like about Stora then? How's it going for you?
So we've been using Stora about two years now and it's the simplicity of it, it's just so simple that my 5 year old could use it basically, you know, it's so simple anyone can learn it very quickly and everything just works, you know, it's very nice. Everything just works. And you're always innovating so you're always.
Bringing more.
Bits and pieces to the, to the software to help us improve, you know, along the way. It's just seamless, you know, it's automated our bad debt process. It's reduced it from, I think we.
Were running about 30k, now we're running at 10k, you know, so it's reduced it by two thirds nearly.
And what about time?
I save so much time because it does it all for me, you know, it does, it collects the payments for me automatically every month, you know, and.
I don't have to worry about it.
I get a nice little reminder in the corner at the top saying these people owe you money and I can go through and chase them up, you know, but.
And it will retry it on a.
Every couple of days basis, you know, so I don't really need to do that too much either unless it's got.
To a certain stage.
And how does that help with growth?
To be fair, that was one of the biggest things that brought us to Stora, is getting people to convert on the website. And before we were with Stora we.
Were doing about 1% of our conversion.
For move ins on the website and now we've pushed it up to around 10 to 12. Push it up so much that it's.
Reducing my time on the phones, my.
Staff'S time on the phones lets you.
Focus on more important things.
Let's focus on the marketing or, you.
Know, actually being able to talk to the customers a bit more about, you.
Know, existing customers that are on site. I can spend 15, 20 minutes with them having a conversation. I'm not picking up the phone every five seconds. So yeah, it is great.
