A customer testimonial describing Standby Self Storage’s switch to the Storer software. The speaker praises Storer’s planned roadmap, ease of use, smooth data migration, quick staff onboarding, and a measurable rise in online bookings (28 self-moves within weeks), reporting doubled online conversion without staff intervention.
Chapters
Anyone that needs a software should be using Storer as far as I'm concerned. We've been looking at a lot of different providers as you do, but we decided to go with Storer. But more to do with what's coming in the future with Storer, you know, and it seems, you know, when I was speaking to the guys at Storer, Mark, and initially, you know, what they've got planned for it and where it's going in the future is, is what we were looking for really. That's the reason we come over to you and you guys seem to be looking to progress quite quickly with different things and bring everything very automated and to take a lot of the, that sort of work off of the back office staff as such and they can focus on selling the units. The online bookings definitely have increased. You know, I think we've, we activated it a couple of weeks ago now, so we activated it a few weeks ago and we've already had 28 people move in on their own, no issues. You know, it's easily doubled our online conversion without speaking to a member of staff at all. You know, so. Which is brilliant for us. Well for me personally at the moment is the ease of. Everything on there is very straightforward, a very straightforward software. You know, the guys, I've literally spent probably half an hour with each member of my team and they picked up most of it very quickly already which obviously is great because it's nice and easy. So. And obviously any new starters, it's only going to take a few hours to get them up to scratch with it. You know, especially if my, my team have been using our old software for 10 years. So you know, for them to forget that and move to something so seamlessly has been great. It was smooth, seamless. You know, they kept us up to date the whole way through with any. Everything in regards to the data transfer we, we done. We sent you over a list of all our customers. You put majority of it in. We just assigned the units. All went really easy. To be honest, I, I was actually surprised how easy it was. You know, they kept us all up to date and made our job so much easier because they kept us on track of what site next and you know, they had it all planned out ready for us. We didn't really have to do it a lot. They told us, told us what site we're doing this day and off we go. Yeah, they were pretty good. I think anyone starting out definitely just because of the ease of, of use of the software. Anyone that needs a software should be using Storer as far as I'm concerned.
