Gregory Shepard explains Kaizen, a continuous improvement loop that uses flow diagrams, swim lanes, and KPIs to find friction in business processes and iteratively fix it. The method creates missions to address specific issues and tracks progress on performance dashboards.
Chapters
The Kaizen phase of BOSS is a loop of continuous improvement. During this phase, you'll learn the tools needed to continuously evaluate your business and improve upon your strategy, execution, processes, and standards. Find friction points and inefficiencies in your process using flow diagrams and swim lanes. Then adjust your standards to eliminate friction and increase efficiency. Continuously review and improve as you conduct business. Create new missions on items identified as needing improvement. Track performance and progress using KPIs— key performance indicators. Using progress and performance dashboards, identify areas your team is struggling and determine ways to improve. Do it once, then do it again. The Kaizen loop is never-ending. This is a continuous improvement. To learn more about BOSS and how you can scale your business, please visit www.gregoryshepard.com and subscribe.