Gregory Shepard shows how to use a RACI matrix to clarify who is responsible, accountable, consulted, and informed on a project. Pair it with a run-of-show timeline to create a time-bound delegation plan with clear ownership across your organization.
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In another video, I talked about how BOSS shapes the accountability and allows you to drive your business based on valuation drivers and leading and lagging KPIs. In this one, I'm going to talk about delegation. So the common tool that I found for delegation is a RACI, which stands for responsible, accountable, consulted, and informed. And I also use a run of show. So, what you have is you have the RACI, which says this person is responsible to do the work, and consulted, which is this person needs to be consulted, and you have the accountable in between there. So, R-A-C-I, and the accountable is the person who's ultimately accountable. So, for example, the C-suite may be accountable, but the responsible could be a director or a VP or somebody down the line, and the consulted could be, you know, You know, your engineer or somebody who's working in customer experience or something along those lines. And informed is the group, so you get alignment all the way across. The ROAS, or the run of show as an example, is a time-dated sheet. So, think about it like a Gantt chart, and you have what is supposed to happen down one column, and then across here you have the dates. And then inside of those you have a RACI. So now you have a time-bound and delegation tool to use on individual projects. I hope this was helpful.
