Confidence Classic: How To Turn Setbacks Into Strength and Gratitude with Heather!

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I went from being annoyed to feeling so deeply grateful for my first world problems, feeling so deeply grateful that I have health insurance. I was feeling so grateful for the ability to sit there and reflect on it in a really challenging moment. Once I saw him come in and saw how serious his problems were, suddenly I started feeling so grateful for my ugly swollen eye, right? Because I knew in the end I'm gonna be okay. I just didn't know if it was okay to take a flight, but I knew I was okay. Health is the real wealth, and don't take it for granted. Come on this journey with me. Each week when you join me, we are going to chase down our goals, overcome adversity, and set you up for a better tomorrow. Fasten your seatbelts. I'm ready for my close-up.

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Hi, and welcome back. I'm so excited you're back here with me this week. Okay, so hopefully you had a great holiday week and weekend, and I hope everything went well for you. Mine was an adventure. We'll put it that way. That's my new word. I definitely had that as a word this whole year, especially around moving after 17 years living in the same place and not knowing where I was gonna be moving to. 2022, adventure is a good word to sum up 2022. So going into, and if you listened last week, I shared with you that the family I spend every Thanksgiving with had decided to actually move Thanksgiving to another friend's home. I hadn't seen those friends in, I don't know, 15+ years, but I knew them from when I was younger, right? I just hadn't seen them. We've, whenever I go back home, they're on vacation, they're not there. We just have missed each other. And so anyways, I chose to see it as a big adventure. My son thought I was crazy 'cause he had actually never met them. He's 15 years old. So he thought, this is so weird. We're going to someone's house I don't even know for Thanksgiving. Anyhow, to make a long story short, it was such an adventure. It was so exciting. And it was so cool because as I said, these were people I knew growing up. I knew the husband and the wife separately, and I knew the husband's brother, right? So I, I knew a number of people that were gonna be there. I just hadn't seen them in so long. Young, it was like a mystery, right? Who knows when you haven't seen someone for 15+ years, do you reconnect easily? Do you have anything in common, right? It's kind of wild. But the bottom line is anyone that's opening their home to you and welcoming you into their home is being generous of spirit and heart and kind. And the fact that they allowed my son to come, and I don't know, to me that just says all love, nothing but love. So I led that way. I went in that way that this was going to be an incredible time. And it, it truly was. It was such an adventure. I had so much fun. It went so differently than I had imagined, but it was incredible. And by the end of the day, we were all talking about next year doing the same thing again because it was literally that fun. Until we got home at the end of the night, and then we were like, where are all the leftovers? We're used to having so much leftover food at my girlfriend's house that That was the only thing that we said, ooh, faux pas, maybe we need to do double Thanksgiving so we have food to eat for the rest of the week here. But again, first world problems, super fun. I hope you had fun and stepped into something unknowing how it would turn out and willing to take a chance on others, take a chance on an adventure because it definitely seems to pay. So as I mentioned, it was definitely a roller coaster. What I mean by that is the first night that we got there, and usually every Wednesday before Thanksgiving, There's huge parties around bringing everyone together who hasn't been together. Some of us in years, some of us in a year, some of us just to get together every Wednesday before Thanksgiving. And so it's always one of those amazing nights that get so crazy where you're catching up with people that you don't see during the year that, you know, you typically only see once a year or when you go home. And for me, I only go home a couple times a year, so it's always so super exciting. So many people to see, so many people to catch up with. And it, it's just, it's a great time to feel surrounded by so much love. And I know a lot of people say to me, how did you stay in touch with all of your friends from home when you live in Florida? And I've been gone from New England since I, I moved away. I think I was 23 years old when I left, right? And I'm 48 now. So I definitely lived away the majority of my life. But I make it a priority to go home for important events when people need me. If somebody passes away, a wedding, you know, anything big, I'm always going back for. And then, you know, the holidays, I always go back for Thanksgiving and I try to go back one time during the summer. And it never goes perfectly, right? There's always times where you miss someone or, you know, the plans didn't align properly. It's never ideal how it turns out. But I just believe, make the effort, show people you care, show up for those that you care, and they're gonna show up for you. And if they don't, they're not your people, right? But you've gotta make the effort and show up. And, and for me, living in Florida has been great because so many people vacation here. And so usually during the year, at least one other time, I'll be able to catch up with people down here when they're in Florida. And some of my closer friends multiple times a year. So it's It's been amazing to be able to keep those close friendships going for over 30 years from New England. I'm so grateful for it. However, I do not miss the cold. I'm sure you can probably hear my voice right now. I have an awful cold, but I'm so thankful that's the worst that I got. There was a terrible flu going around in New England while I was there, and luckily my son and I both got out unscathed and feeling pretty happy for that because people are a lot healthier here in Miami and there definitely is no big flu going around. So, Maybe has something to do with the weather. I don't know. Call me crazy. So it was a great trip and we had an amazing Thanksgiving, an amazing night before Thanksgiving. And then some complications arose on Friday and I actually fell and bumped my head, which is something I have not done before. I would not recommend it to others, but it was funny, you know, after a lifetime of living in the snow, cobblestone streets and running around that city, Boston city and, and just all of New England in general, in the winter when you're doing it, you're accustomed to it. But when you've lived away for so long, I'm like a rookie now. I have no idea what I'm doing. And of course my heels only get bigger. People, I mean, people always say to me when they meet me in real life, oh, you always have heels on. The majority of the time I do. I mean, not always, right? When I travel, I usually wear sneakers or whatever. But when I go out, yeah, I definitely have heels on regardless of if there's, you know, 4 inches of snow, ice, or, or whatever else going on. So I had my giant heels on. Anyways, I ended up falling, hit my head, which I've never done before. And I had this egg on my head, which I thought was pretty normal. You know, I have a son, so I know exactly what it's like to have him fall down, you know, get in basketball issues and incidents, get teeth knocked out. I get it. I'm not someone who isn't familiar with that kind of stuff. So I had an egg on my head, which I thought, okay, that's pretty normal. Here, here's where the complications came. I went to bed Friday night with an egg on my head. I woke up Saturday morning and my eye was sealed shut. Okay, red flag. So my friends and I, we all sat and said, okay, this does not seem normal. I mean, does that happen to people? And it's so interesting. Here's the thing, when you don't have experience with something, you can get really nervous, right? You can overreact. And maybe we did overreact a little, but we got really nervous as to why would my eye seal shut? If I had bumped my head. That, you know, that seems a little bizarre. So we all thought, all right, let's err on the side of caution. And my good friend said, I will take you and drop you off at the Minute Clinic. It's like a— it's basically a little tiny emergency room, you know, ready med type place where you, you go in, you sit in the waiting room for a little bit, you get seen by the doctor, and then you're sent on your way. And again, we didn't think it was anything big, but we just thought it probably makes sense to check it out before you get on a flight. Because you don't wanna find out mid-flight that something's really wrong with your head. You know, that would be a bad decision, right? So she drops me off and she had taken my son and her son to do something else. And so they were out having a fun time. All is well. I get dropped off. Now here's number one. I have very little experience with these MinuteClinics. Once, maybe 10 years ago, a good friend of mine and her daughter were visiting. They had a fever and we had to go to a MinuteClinic. So I don't know in 2022 what it's like to go. Again, when you don't have prior experience, you are not knowledgeable, right? And sometimes I guess I'm naive to that, or I don't think about it. Do your research. I wish I had done my research before I left my friend's house that day. Here's why. I get to the Minute Clinic, I walk in, I have my sunglasses on cuz my eye was literally swollen shut and I didn't wanna freak anybody out. And there was a sign that said to check in, you need to check in online. Okay, that makes sense. You know, it's 2022. Nobody wants to touch any papers. No problem. So I stand there, I check in online. There's only 2 people in the waiting room. I'm thinking, oh my gosh, I'll be in and out of here within the hour for sure. That was at 11 in the morning. So right after I sign up on the, you know, text in to sign up online and I complete the signup, a nurse or someone who works there comes from inside and approaches me and says, Hey, listen, you know, we actually just stopped taking walk-ins. We're on pause. We have way too many people in the queue and we can't accommodate everyone. I'm looking inside like, what is this lady talking about? There's 2 people waiting. And so I say to her, there's no way you can see one more person? And she says no. And again, I'm at this point in time, my hair is down. I have big black sunglasses on. I have, you know, a cute outfit on. So I look like someone who has it all together from what she can see. And that's when my mind went to Sales 101, right? If somebody doesn't have empathy or understand your situation or can't put themselves in your shoes, they're probably not gonna go out of their way for you, right? So I understood her conundrum that they were trying to shut down the walk-ins. However, in my mind, I'm, I'm, I already walked in and I already signed up. There's gotta be an exception to the rule, right? And let's pause for a second and let me take you back to an instance in corporate America that I wanna share with you. I will never forget in the '08-'09 recession, the company that I worked for, I was an executive vice president of sales at the time. And so there was a very small group of us, I think it was 6 or 7 of us that would meet each month, you know, essentially the highest people in the company that would meet with the CEO to discuss strategy and, and what we were doing and, and executing on in each of our divisions. During the recession, everyone unilaterally decided that we had to take a pay cut across the board for every division, every employee. And the CEO even said he was gonna do it. And it was significant. I wanna say, I don't remember exactly, I think it was 20% or 25. I mean, it was significant from a comp standpoint. And so everyone agreed to do it until one day, I'll never forget, One of the biggest talents came in and said, no, I'm not doing it.

I'll quit.

I'll walk out. I don't need the money. And immediately he didn't have to. And then once he didn't have to, you get my point, right? So there are always exceptions made for people. The same goes for hotels. I, I'll never forget being in Canada at the NBA All-Star dunk contest with my son. It was like -20 degrees outside. It was horrible. We had never been in cold weather like that. I had a car service picking us up. I couldn't find the car. It was so busy. My phone was dead. My son was little. He must have been 6 years old at the time. And we just— I didn't know my way around there, and I was really nervous. And I walked right into the Fairmont, right next to the arena, knowing that they were gonna say they were sold out. And I explained my situation to the head manager. He said, let me see if anyone has not checked in. And they had one room available, and he gave it to me. I mean, I paid for it, but You know, it's often about asking and explaining your predicament, right? And when you do that in a relatable fashion, I'm not guaranteeing you someone's going to say yes, but you have a much higher probability of getting a yes. Hear how this runs out to and what happens. It's such a great sales lesson, in my opinion.

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I ask you to try to find your passion. I take my sunglasses off. Remember I mentioned my eye was sealed shut, which is weird. I've never had that experience. I don't know how often this happens to people, but it looks awful. And so suddenly I went from looking normal with big black sunglasses on to not looking normal. Visibly you can tell something's wrong with me. And I said, listen, I really don't want to be difficult. I understand your predicament, number one, because I wanted her to know I wasn't trying to give her a hard time. I honestly wanted to know what her thoughts were about me getting on a plane. I just wanted an expert opinion to basically stamp, okay, you're going to be fine, you carry on, you can get on your plane, you just look weird, which I'm, you know, that is what it is. That's fine. So I take the sunglasses off. I explain to her, listen, I bumped my head yesterday and it was fine until I woke up this morning. And, and now it doesn't seem so fine because my eye looks so strange. Do you think it's okay for me to get on a flight? And that's when she said, you know what, I'm gonna go ahead and put you in the queue. You need to be seen. I can't answer that question and I don't want you leaving here thinking it's okay to get on a flight. So once I explained my predicament, showed her what was going on with me, she had a very different vibe and wanted to help me, right? So always empty your glass to people if you want them to know that you're struggling, right? You can't hide that. If I still wanted to look really cute and not take the sunglasses off, I would've never been added to that queue. You've gotta be willing to expose whatever it is that you're struggling with if you want someone else to help you. Okay, so she says, go have a seat. Of course, we're all wearing masks and people are coughing like crazy in there. Uh, there was massive flu going around. And so I just kind of isolated myself in the corner, sat down, and decided I'm staying off my phone. You never know how long you might be somewhere. So I thought, okay, I've got some time right now. I'm just gonna sit and think. And to be completely transparent with you, the first little bit I was annoyed. I was thinking, oh my gosh, this is so annoying. I can't believe we live in a world where like, isn't there a better system? Right? I started thinking to myself, how can they be more efficient from a business perspective? How could this work more efficiently? However, what I learned during this process, 'cause I was listening, now I'm sitting in the waiting room, there's a couple other people, the phone's ringing, people are coming in and trying to be added to the queue. She's rejecting them, which, you know, she had initially done with me as well. And I'm hearing conversations transpire from the people walking in and the woman at the front desk, and they were not all good, right? So here, here's what I learned. The system's broken, number one. And I don't know if this goes for all RediClinics, but definitely the one that I was in, somehow people knew, I didn't know this, to log in online first. And that's definitely the case. So if you or a guest at your home ever gets hurt and wants to go to one of these MinuteClinics, go online first. You can add yourself to the waitlist from home and they text you to come in. Okay, that was a smart move, right? That's what I wish I had done. We didn't know. So again, you don't know, but it just is what it is. So live and learn. I should have done my research at the house that morning before I got dropped off. So it's very much a digital situation. And to get in the queue, you have to be on the list, which the easiest, fastest way to do that is from your home, from your phone or computer. Okay, I, I had not done that. And we were in the mix. We are waiting. So now about an hour goes by and I'm seeing A lot of people are coming in, and mostly they're walk-ins like I had been. Most people just don't know that you're supposed to go online. Or one guy had literally severed part of his hand, and he's like, I need emergency help. She still couldn't put him in. I don't know the rules or why that is, but she couldn't put him in ahead of the other people that were already in the queue because they had already been text messaged, or, you know, I'm not sure the particulars, but I mean, this guy had a severe issue. So once I saw him come in, and saw how serious his problems were, suddenly I started feeling so grateful for my ugly swollen eye, right? Because I knew in the end I'm gonna be okay. I just didn't know if it was okay to take a flight, but I knew I was okay. And this poor guy, I didn't know if he was gonna be okay, right? You can't be bleeding out with a cut hand for too long. That's serious. And so more people would come in, children with high fevers, a lot of flu cases. And then some people were really distraught and started arguing with this woman. And I will tell you, every single person, no matter who they were or what predicament they were facing, when they argued with her, she shut down immediately. She was always very professional. She never raised her voice. They raised their voice at her, sadly. And every time they took that approach, they lost. She kicked them out. However, there were two other people that came in similar to me in that They approached her with kindness, understanding, empathy. They did not try to fight with her. They simply asked for help, explain their situation, and she put 2 more people in the queue. Nothing else had changed. So the reason I wanted to bring this to your attention is negativity will never deliver a positive outcome. It just doesn't, right? You are guaranteed a negative outcome if you approach things from a negative place. It's just fact, and forget karma and everything else that it will come back to you. I'm just talking about in the moment, right? So whether you're trying to catch a flight and you're late and you start yelling at the flight attendant, eh, not gonna work, right? Not the approach to take. Or the example I gave at the hotel, I didn't demand a room. I simply let him see my little son and how cold he was. And I asked for his help and I, and I gave him the story behind the scenes. We'd never been there before. We weren't prepared for this level of weather. My phone had died. I didn't have friends there. We were alone. And if there was any way he could help us get a room, I'd be so appreciative. So, you know, approaching people in a rough and vile manner does not pay. And it ends up I sat there until 5 o'clock that night in the waiting room watching these interchanges with people coming in and fighting with her, people coming in and being kind to her, and watching the people in the waiting room. And what happened during those first couple of hours is I went from being annoyed to feeling so feeling so deeply grateful for my first world problems, feeling so deeply grateful that I have health insurance. There was one woman that came in and she didn't have health insurance. She couldn't get in anywhere to—

no one wanted to see her.

It was heartbreaking. So not only was their system broken with this queue and not communicating effectively to people online or, you know, through their location that they don't take walk-ins at certain times or what the right process and procedure is, that was completely broken and needs to be revamped. And I wish the CEO of that company would go and sit had he sat in one of those waiting rooms and understand firsthand what it was like, he would've fixed that problem immediately, right? So no matter where you are in your business, whatever your quote unquote waiting room is, spend a little bit of time there and take it in. Go boss undercover and see what it's really like because it's incredibly eye-opening. Now I will say the staff was incredible. The people working there never raised their voice, were always kind, were in great moods. They didn't let the negativity affect them. But I think it would be eye-opening for many of us to see that quote unquote waiting room of our business and how it probably can be improved, how we can communicate better, how we can be more efficient, more helpful, and get the right information out there ahead of time, and how we can fix some of these awful situations like this woman who did not have health insurance being denied help. That was one of the most disappointing moments of the day for me was to see that in real time and watch her walk out and not knowing where she was gonna go to get help. It was really disturbing. And then that was just disturbing to me on a more global level of how can we be in the year 2022 and not allow people to get medical help when they need it? That's heartbreaking to me. So I felt incredibly grateful for my swollen eye and incredibly grateful to be able to sit there, that I was allowed to sit there in the queue. I missed my flight, obviously, because I was sitting there so long. But again, these were first world problems because I'm able to read book and, you know, I have my friends were there watching my son and, you know, my situation was not ideal. It wasn't what I planned for, but it certainly is livable, right? And I just, I felt so much gratitude, different than I had on Thanksgiving. On Thanksgiving, I felt grateful for old friends. I felt grateful for best friends. I felt grateful for family and all of the goodness around me. But in this moment, I was feeling so grateful for my health. I was feeling so grateful for having insurance. I was feeling so grateful for the ability to sit there and reflect on it in a really challenging moment. Because I promise you, there was a lot of yelling going on. It was tense. There was a lot of coughing and sneezing and people getting sick. And just, I forgot what that's like. I've lived in a really, I don't wanna say just healthy place, but I don't really get sick very often. A lot of people here don't, you know, we're in a really ideal climate. And just to kind of immerse myself in a place where just people are sick, it was so eye-opening to me that health is the real wealth. And don't take it for granted.

Meet a different guest each week.

Hey, y'all, it's Heather. Confidence creator.

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NetSuite next. Anyhow, I end up seeing the doctor. The doctor was incredibly nice. I think now this was like 5:30 at night and so nice and joking around and, you know, laughing with me and basically told me, hey, there's nothing you can do. When you hit your head, sometimes you break blood vessels. That blood has to go somewhere. It's drained into your eye. It will drain out of your eye eventually. It will move out of there on its own. He said basically there's nothing we can do but ice and take Motrin. And he said, you're fine. It was no big deal. And especially perspective's everything. This man was sitting there, you know, treating people with much more serious problems than mine. And so I think that's why it was kind of funny to him that, you know, I had an eye that was sealed shut. So he told me, you know, just keep icing, take Motrin every 6 hours, and you're gonna be just fine and you can go home. And so it was funny that night I went back to my friend's house 'cause I had missed my flight and I sat with the ice on my eye for maybe on and off, you know, for an hour or two and suddenly my eye opened. And it was just one of those moments where you're like, oof, I guess I probably never really needed to sit there all day today and go to the doctor. But, you know, in hindsight, I'm glad I did. It really gave me such appreciation for health and gave me such appreciation for all the basic things we have in a really deep and different way. And my perspective shifted incredibly in that, yeah, I was starving, I hadn't eaten anything all day, I was bummed out that I missed my flight, and, you know, all these other, you know, not really important issues. But it gave me just such a deep feeling of gratitude. And I just wanted to share that with you today. No matter where you are, just think about your health, think about how lucky you are, and know that there's always someone else out there which, um, with a much worse challenge than what we're facing. And when you think about it from that perspective, all you can really feel is gratitude. So that's how I was feeling. Again, bummed out that this system is so broken, not just for that one operation, but also for healthcare in general. And just disappointing that it's something that needs to be fixed and definitely something that is much more important to me now that I saw it firsthand in regards, you know, to who I vote for and, and what happens moving forward. Everybody should be able to have their basic needs met, meaning if somebody's in trouble and they're having a health issue, we need people to help them. And it was just really sad to see that people were being turned away. Okay, so not to bring you down, um, but hoping that that message of gratitude resonates with you and asking you what you're grateful for today. I would love to hear from you. You can always find me on all social media @HeatherMonahan or at HeatherMonahan.com and shoot me a note. I'd love to hear what you're thankful for this year. Okay, so then one, uh, my girlfriend that I was staying with was asking me what my word of the year was for 2022 and what my word would be for 2023, which is a really cool exercise. And it was funny, for 2022, I'd kind of shifted gears and decided I wanted to do things differently. And stepping into my feminine power was something important to me. And a lot of people don't understand this. So I wanna explain quickly, and you can go back, I did a podcast episode about this at the beginning of the year. It's the Audacity to Be Queen episode. And you know, for a long time, having come up through corporate, I always wanted to appear tough and harsh and strong and ice cold. Because there's no crying at work. And, you know, being seen as female can be negative, and you wanna bust through the glass ceiling. And to do that, you've gotta be tougher than nails. And so I lived that way for a really long time. But what I realized was the aura I was giving off is that I can take care of anything. I truly do believe I can, but I don't always wanna have to, right? You wanna be able to rely on other people. You want people to help take care of you. You want people to support you. You want people to encourage you. I don't always wanna do that just for everybody else. But you want it to, to give and to receive. And for a long time I had forgotten to receive. So stepping into my feminine power was a big thing for me. And that was, I guess, really the word for me was femininity or, you know, being feminine for 2022. And again, that's— I always wear dresses, I always wear high heels, my hair is down. So people were confused the first time I said that and explained it. And I would just want you to understand it's more about how I'm showing up, not how I look, is what I mean. But receiving and allowing to be supported and taken care of and not just giving. Okay, so that was 2022. And so as we sat and talked about 2023, I decided that my word for 2023 is gonna be faith and stepping into faith over fear, faith, oh, faith over everything, you know, and just believing that, that as I keep showing up as that best version of myself, as I keep doing that next right thing and stay open to receiving messages from God, you might call it universe, you may say Jesus, whoever it is for you, that those right messages are gonna come for you. Those doors that are no longer meant for you are gonna close and those right doors are going to open. And just to keep taking that next step forward in faith. And for me, that's, that's my word. So for 2023, I wanna know what is your word? And if you shoot it to me, I'd love to hear. Me over again @HeatherMonahan on all social media or at HeatherMonahan.com. Until next week, keep creating your confidence. And if you haven't yet, make sure to subscribe, leave a review, and when you share and tag me in your post, I repost and reshare whatever you put up. Until next week, keep creating your confidence. I'm gonna make it my own again. I decided to change that dynamic. I couldn't be more excited for what you're gonna hear. Start learning and growing.

Inevitably, something will happen.

No one succeeds alone. You don't stop and look around once in a while, you could miss it. Come on this journey with me.