EConnect deployed facial recognition at a casino resort to scan guests against watchlists of cheaters, thieves, and banned patrons. In the first 30 days, the system blocked six advantage players, caught two thieves, and identified 18 banned guests. The vendor reports zero false identifications and a 50% productivity increase for compliance staff.
Questions this video answers
Six known advantage players were identified and prevented from buying in.
Two known thieves were identified and approached by gaming agents.
Eighteen banned patrons were identified and escorted out.
Four voluntary excluded patrons were turned away for attempting entry.
Fines for these violations can range from $5,000 to $20,000 per incident.
Chapters
Our world is changing. It always has and it always will. Those of us who adapt will thrive. Recently, the business world has faced its fair share of economic challenges. Casinos, resorts, restaurants and entertainment venues have all been impacted more than any other industry.
Anytime there's change, there's also an opportunity. You want to treat every customer like a vip. And now with econnect, you can use facial recognition at the entrances and exits throughout the resort to make sure the VIPs are getting in while keeping undesirable patrons out. Today, we'll take a look into how a major casino resort has utilized facial recognition to improve operations and and generate a substantial return on investment. Casinos and resorts are dynamic in ways that no other business is. They have many revenue streams that are generated from a multitude of business centers. This is very attractive for guests who seek a variety of entertainment and also a target for scammers who aim to take advantage of the situation. The EConnect facial recognition system optimizes the experience for the VIPs while removing the potential for bad actors to enter the property and wreak havoc on the operation. This system leverages existing infrastructure in high traffic areas across the property to quickly identify patrons and provide a live view into their activity. ECONNECT recently deployed the system at a large casino resort and we'll reveal the results that came directly from the customer. First, let's talk about the problem. As mentioned earlier, it's no secret that every casino operator fights an ongoing battle to bring in good people and keep the bad ones out. This particular casino had all these problems and even with a capable security and surveillance team, they knew they were not catching everything they needed to. In many cases, they weren't detecting problems until it was too late. This is where econnect came in. The system was deployed at entrances, cash redemption centers and other strategic locations across the property. Images of VIPs, known cheaters, thieves, prostitutes, drug dealers, violent offenders and advantage players were uploaded into the system and flagged for immediate alert upon recognition across the resort. The solution produced amazing results in a very short period of time. As we walk through the results with you, please take a look at the savingsometer at the top of the screen to understand the financial impact. The client reported the following results. After one month of system use, six known Advantage players were identified as they entered the casino. All six were prevented from buying in and escorted out by security. Two known thieves were identified and approached by gaming agents. Eighteen banned patrons were identified as they entered the building and were subsequently escorted out. Four voluntary excluded patrons were turned away for attempting entry fines for these violations can range from $5,000 to $20,000 per incident. The system had zero false identifications and continues to scan thousands of guests 24 hours a day, seven days a week. By giving the gaming compliance team access to the system they were able to increase productivity by 50% and detect problems faster than before. These results were realized in the first 30 days of system use. Here is what the savings looks like after one year. Econnect achieved excellent results due to its deep understanding of the gaming operation, its integration with existing casino systems and by deploying an advanced facial recognition algorithm. After a decade working in the gaming environment and unparalleled expertise in surveillance technology, we have developed a stated the art solution that optimizes the casino resort operation. Our commitment is to ever improve our solutions and help all customers meet the challenges of today as well as tomorrow. If you would like to learn more about our facial recognition solutions please schedule a call with one of our experts to learn more. Thank you for your time.
