A short talk by Stephen Shapiro arguing that innovation works better when organizations move from idea-driven processes (suggestion boxes) to challenge-centered innovation. He recommends reframing problems—'find a better box'—to focus efforts, assign owners/sponsors/funding, and claims this shift improves innovation ROI at least tenfold. The clip previews a following segment on 'shift' in the FAST innovation model.
Chapters
You. I'm going to wrap up the ask part of our fast model with a perspective. In the world of innovation, we keep on hearing this expression think outside the box. But if you reflect on everything that I've talked about, this might actually be bad advice. In fact, what I suggest is that you don't think outside the box, you find a better box. The issue is not the expansiveness of your thinking. Going back to the Goldilocks principle, finding thinking out of the box actually reduces the level of creativity, increases the level of noise, and actually increases the amount of wasted energy involved. The issue isn't expansiveness, it's you're looking in the wrong place. If you spend your time trying to speed up bags, you will never think to slow down passengers. If you spend your time trying to get clothes clean, you will never try to think of ways to keep clothes clean. Changing the question changes the solution. Don't think outside the box. Find a better box. And here's the bottom line in all this. In studies that we've done, we found that when we move from an idea driven innovation process where we ask people for their ideas through a suggestion box or an idea management system, we move from that to a challenge centered innovation process where we invite people to provide solutions to well framed challenges. We improve innovation ROI a minimum of tenfold. And the reason for this is that well framed challenges can focus on a differentiator. We can reframe them multiple times. But also, and here's the really important part, ideas don't have a home, they're in a suggestion box. You need to get somebody to fund them challenges before you even get started working on them. They have owners, sponsors, fund funding, resources, evaluators and clear evaluation criteria. So when you objectively find a good solution, you have everything in place to start implementation. So don't think outside the box. Find a better box. Move away from idea driven innovation to challenge centered innovation and you will start to see a massive return on your innovation efforts. In the next segment, we will move to the shift part of the fast innovation model.
