Stephen Shapiro explains the second "D" of differentiation: being defensible. Using an anecdote from the home assurance industry, he shows that a differentiator must be hard for competitors to replicate quickly—pricing models that are copied within two weeks are not defensible and thus not true differentiators.
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In the earlier videos, I talked about how you need to innovate, where you differentiate. Talked about the five Ds of differentiation. Today I want to talk about the second D, which is about being defensible. I was doing some work for a company in the home assurance industry, and I asked them, what is your differentiator? Everybody agreed it was their pricing models. Their pricing models were unique in the market, and so they felt this is what truly set them apart. When I asked them, how soon after you introduce a new pricing model does the competition replicate it? I was told on average, two weeks. Now, I don't know about you, but to me this doesn't sound like a differentiator. It sounds like you doing the hard work for your competition. So the key with being defensible is that you have a differentiator that others can't replicate quickly.