In this promotional monologue, a representative of J. Booth Salon explains that having friendly coworkers does not equate to being part of a true team. The speaker recounts a conversation with a stylist who equated friendliness with teamwork, then clarifies that genuine team-based salons share a common mission, shared metrics, and treat every guest as a collective responsibility, with systems that support each other on slow days or when schedules have gaps. The speaker offers two concrete questions for stylists to ask salon owners—about the salon’s mission and what to expect as a new stylist—to gauge true team culture. The video concludes by describing J. Booth Salon’s own team-based model, its commission or hourly pay structure, and invites listeners to experience this shared reality.
Chapters
Having nice coworkers doesn't mean you're on a team. You know, we were just chatting with a stylist recently who said she had already worked in a team-based salon. So I asked her, I said, well, what did that look like? And she said, oh, Jen, everyone was really friendly. You know, friendly is great, but you can be surrounded by friendly people and still be completely on your own. In a lot of salons, kindness is a personality trait. Some days you get it, some days you do not. You know, everyone's nice in the connection room or the break room, but everyone's kind of building their own business. You know, if your, your book is slow on a Tuesday, that's your problem. But in a true team-based salon, we treat each other the way we treat our guests on purpose every day with systems behind it. That's a shared reality. You know, everyone shares the same mission and sees the same numbers. A new guest is isn't your guest or my guest, it's our guest. And when someone's book has holes, you know, the team works together to help fill that. When someone's running behind, someone can step in and help. Nice is how people feel about each other, and that's great, but team is how they show up for each other consistently, even on the hard days. So if a true team is what you're looking for, here are 2 questions worth asking in your next First question, ask the salon owner, what's your salon's mission and does the team know it? The second question, what can I expect as a new stylist in your salon? The answers will tell you a lot. A true team can answer both clearly because they live it every single day. And wherever you land, we hope you find a place where you never have to build alone. And just so it's clear, Team-based is who we are at J. Booth Salon. We just pay commission or hourly. That's just how we pay. And so if you'd like to see what a shared reality feels like, we'd love to meet you.
