0:05
Speaker B shows how to turn down a prospect's objection using NEPQ, a technique that asks consequence questions to uncover what's really behind a no. Instead of accepting a timing excuse, you reframe it to keep the conversation open.
Speaker B shows how to turn down a prospect's objection using NEPQ, a technique that asks consequence questions to uncover what's really behind a no. Instead of accepting a timing excuse, you reframe it to keep the conversation open.
Yeah, we really liked you and what you had to say, but decided now's not a good time for us, so we'll get back to you when we're ready, mate. Keep in touch.
Well, I'm not that cool, but thanks for the compliment. Can I— hey, can I, um, can I ask you something? And you can always get back to me down the road. Can I, can I ask you something? Sure. How, um, how, how could I communicate to you that you might be making a mistake without you getting upset with me? Uh, yeah, sure.
Yeah.
Now's not a good time. I'll do it down the road. Keep in touch. That's his frame. How do I take him out of that frame and reframe him to a new way of thinking? That question I just asked here, that's an NPVQ consequence question. What I'm doing here is I'm deframing him with this question.
