Jermaine Edwards

Turning Problems Into Advantages #accountmanagement #customersuccess #business

29 Mar 2024 · 1 min

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Senior leaders don't want to hear problems, they want to know the risks and opportunities. Identify whether your problem is departmental, cost-based, or revenue-based, then frame it around risk exposure and potential gain instead of asking for a fix.

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And most people bring, they bring problems. They just bring problems. They just bring problems and say, look, this is wrong. How do you want to fix it? Or this needs to be fixed. No senior leader wants to hear problems. What they want to know is what are the risks? And then what are the opportunities? How do we move from that to gain new advantage? So for you, you need to decide what kinds of problems you're speaking with and about. And how to present risks and opportunities effectively. There are all kinds of different problems— problems that are departmental, problems that are cost-based, problems that are revenue-based.

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